What's the average time to resolve an issue with a Citi credit card?

Asked on: 7/27/2025

This question has been asked1times.

The average time to resolve a Citi credit card issue is typically 7-14 business days, depending on complexity.

Estimated Duration: 14 days

Resolving a Citi credit card issue usually involves contacting customer support, providing necessary documentation, and waiting for their investigation. Simple issues like billing errors may take 7 days, while disputes or fraud cases can extend to 14 business days or longer. To expedite resolution, have your card details, transaction records, and any supporting evidence ready when reporting the issue. Following up regularly and using Citi's online dispute portal can also help streamline the process.