What's the average time to get a response from Amazon customer service?

Asked on: 7/23/2025

This question has been asked3times.

Amazon customer service typically responds within 24 hours, but often much sooner.

Estimated Duration: 1 days

Amazon offers multiple customer service channels, including live chat, phone support, and email. Response times vary by method—live chat and phone support provide immediate assistance, while email inquiries may take up to 24 hours. Prime members and high-priority issues often receive faster responses. For quicker resolutions, use the 'Help' section in your Amazon account or the mobile app to track your request status. Factors like issue complexity, time zones, and service demand can influence response times.